Millennials - @ 6 pm on 10/18, guy named Austin loads up some pieces of wood to cut, then decides to walk off and doesn't say anything - to take a break and mentions to another person that the wood needs to be cut for a customer. Seriously, kids don't have the work ethic to finish a job that takes 5 minutes before taking a break? Geeze
Awful delivery services. Ordered three pallets of material. What was supposed to be next day delivery was eventually delivered two weeks later. Never again.
Walked in around noon today. Went straight to lumber department and talked to a woman at the desk. Told her that i needed lumber for a project but that i needed each piece of lumber cut so that it would fit in my SUV. I needed each piece of 8' lumber to be reduce to 6 feet or less. She told me it would be no problem as long as the wood was not treated. I asked who would do the cutting for me. She point to two 60+ y/o gentlemen who were at that moment in a heated conversation about how much work they had to do. I was the only customer there so i assume they were talking about a truck that needed to be unloaded. As soon as they found out i needed lumber cut one threw up his hands and said "I guess i'm on my own you need to take care of him". The other led me over to the lumber and promptly told me that his manager would not allow them to cut lumber for customers and he wandered off to another section. I promptly left the store leaving behind the $600 in additional tools i needed and went to Home Depot were my order for lumber and tools were satisfied without the attitude for about $10 extra. Well worth skipping the grumpy old man scene at Lowes. I know it's nice they are employing senior citizens to help with retirement expenses but how about putting them in positions were they aren't subjected to lifting heavy pieces of lumber all day. They hate it and your customer really do not appreciate the situation either.
Staff here are always so helpful. Never a problem with returns and if an item is out of stock on a shelf, customer service will look up the inventory and have someone pull it from the back.
Employees at this store are extremely rude "you do not deserve a star" I felt as though they were being racist towards me and my husband. My husband was purchasing some items for a job near by as he approached the registrar the lowes employee told him that she could not ring the items up on the register because the screws were not bagged, after being extremely short! She continued saying and I quote "that doesn't help me" as my husband explained that he didn't know. What a POS! I was in the truck my husband told me what happen so I walked in asked for the manager who was no help at all. Showing no care in the world about how we felt. Another POS! His name was Brian who does not care about his customers. Being MEXICAN appearantly is an issue at this location. You can keep your overpriced hardware. I'll take my business to Home Depot. I will be contacting your corporate office and tell them all the outstanding customer service you provide to your customers. Read all the other reviews below, I'm sure you can see a trend of disturbing customer service.
Lowe S Home Improvement is a US Hardware Store based in Bee Cave, Texas. Lowe S Home Improvement is located at 12611 Shops Pkwy Suite 100, Bee Cave, TX 78738, USA.
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